Bank Customers Tell CBN, NDIC to Step in Amid Exorbitant Charges From GTBank, Access, Others

Bank customers in Nigeria are calling on the Central Bank of Nigeria (CBN) and the Nigeria Deposit Insurance Corporation (NDIC) to intervene in the exorbitant charges imposed by banks such as GTBank and Access Bank. Customers have expressed frustration over frequent debit notifications and unwarranted charges, with some describing the situation as intolerable.

One customer, Helen Agodo, highlighted the daily withdrawal charges as particularly troubling. Another customer, Cheta Ugochukwu, criticized the charges as unjust and lacking a genuine business plan.

Usman Idris of Fidelity Bank also raised concerns about current account maintenance fees. Roland Garba of Access Holdings Plc urged the NDIC to step in, citing excessive fees like Value Added Tax, foreign exchange commission, and card maintenance fees.

Customers are struggling financially, and the additional charges are exacerbating their situation. The banks have been urged to address these issues promptly.