CBN Shares 6 Steps for Nigerians to Escalate Unresolved Bank Complaints

The Central Bank of Nigeria (CBN) has outlined steps for Nigerians to escalate unresolved bank complaints, stressing the importance of clear and concise reporting directly to financial institutions. The guidelines aim to ensure a prompt and fair resolution of issues such as wrong debit/credit transactions and excessive charges.

Dr. Aisha Isa Olatinwo of the CBN highlighted the need for accurate information to increase the chances of a quick resolution. The CBN is working with the Nigerian Communications Commission (NCC) to introduce a unified short code for customers to reach financial institutions efficiently.