Nigerians Advised on N50,000 Grant Complaint Procedures

Nigerians experiencing delays, failed withdrawals, or unanswered inquiries regarding the Federal Government's N50,000 National Emergency Relief and Stabilisation Intervention (NERSI) grant are advised to seek alternative assistance when official helplines are unreachable. Beneficiaries should first contact their associated financial service providers, which include OPay, Moniepoint, MoMo Payment Service Bank, ALAT, and NairaGram.

Complaints about failed withdrawals or inaccessible wallets should be directed to the respective provider. If telephone support is unavailable, beneficiaries can check for official online complaints forms.

It is crucial to document issues clearly, including the payment provider involved and any reference numbers. The Ministry of Humanitarian Affairs and Poverty Reduction has provided a dedicated helpline, 0700-022-2222, for payment-related difficulties.

Beneficiaries are encouraged to retain SMS notifications and transaction references to assist customer service representatives. If initial complaints remain unresolved, beneficiaries can escalate their issues through the provider's customer service process.