PalmPay's Chika Nwosu on Future of Digital Payments
Chika Nwosu, the Managing Director of PalmPay Nigeria, reflected on the future of digital payments after PalmPay was recognized as the Digital Innovative Platform of the Year at the BAFI Awards 2026. He highlighted the importance of customer-first innovation, accessibility, and security in shaping the digital payments landscape.
Nwosu noted that Nigeria has seen significant growth in digital banking adoption, with financial inclusion reaching 79%, equating to approximately 94.2 million adults. The use of digital financial services has risen to 64.4% among adults.
He emphasized that sustaining this growth requires reliable infrastructure and a focus on customer experiences. Nwosu stated that PalmPay is committed to investing in technology to facilitate everyday payments and reduce transaction costs.
He also stressed the necessity of customer education and financial literacy to ensure safe navigation of digital services. Security remains a priority, with PalmPay enhancing consumer protection through initiatives like the PalmPay Dey For You campaign and an upgraded Security Center.
Plus234Feed summary based on reporting from Blueprint. Read the original report below.
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