NSITF's Faleye Calls for Enhanced Service Culture in 2026

On Tuesday, Mr. Oluwaseun Faleye, Managing Director of the Nigeria Social Insurance Trust Fund (NSITF), addressed staff in Abuja during the launch of the 2026 Customer Service Week celebration. He encouraged them to embrace a culture of empathy, collaboration, and excellent service delivery, stating that going the extra mile would improve public perception of the organization.

Faleye highlighted that the theme “Go The Extra Mile” should be a permanent work ethic rather than a temporary slogan. He emphasized that excellent service would shape how Nigerians perceive NSITF and provide personal satisfaction to staff.

Faleye described the Fund’s mandate as sensitive and paternal, necessitating empathy when dealing with injured workers and employers. He cautioned against treating Customer Service Week as merely ceremonial, urging staff to maintain momentum in customer service efforts beyond the week.

He also stressed that internal collaboration is crucial for external service excellence, as every department serves as a customer to one another.