KEDCO Enhances Service Delivery with Self-Service Kiosks

The Kano Electricity Distribution Company (KEDCO), under the leadership of Managing Director Engr Abubakar Shuaibu Jimeta, is advancing its service delivery by adopting technology, particularly through the introduction of self-service electric kiosks. This initiative is designed to simplify electricity transactions for customers across KEDCO's franchise area, allowing them to purchase prepaid electricity tokens, pay bills, and access account information without the need to visit physical offices or wait in long queues.

The kiosks are user-friendly and secure, aligning with the increasing digital inclinations of consumers. This strategic move is part of KEDCO's broader commitment to enhance customer satisfaction and operational efficiency in Nigeria's power sector, which has historically faced challenges due to manual processes.

The collaboration with Fucil Datatech Limited aims to leverage technological expertise to improve operational systems and ensure that modernization efforts do not exclude any demographic. This marks a significant milestone in KEDCO's journey towards becoming a fully technology-driven utility provider.