Digital Reforms Enhance Nigeria's Civil Service Efficiency

Didi Esther Walson-Jack, the Head of the Federal Civil Service, stated that digital reforms have significantly improved transparency and accountability within the Nigerian civil service by eliminating leaked memos and missing files. During an interview on Channels Television, she explained that the Federal Government is fully digitizing file workflows across ministries and agencies, which will allow citizens to track files more efficiently.

The reforms include the launch of a secure email system called GovMail, set to begin in December 2024, which will provide 115,000 official government email accounts for public servants. Walson-Jack also mentioned the deployment of an artificial intelligence tool, ServiceWis, to assist civil servants in research and memo writing.

Furthermore, she highlighted the introduction of a new exit benefit scheme for civil servants, effective January 1, 2026, which will enhance worker welfare and support. The reforms are part of the Federal Civil Service Strategy Implementation Plan (FCSSIP) 2021-2025, focusing on building capabilities and improving service delivery.