NCC Facilitates N10bn Refunds by Banks and Telcos to Nigerian Subscribers
The Nigerian Communications Commission (NCC) disclosed that mobile network operators (MNOs) and deposit money banks (DMBs) refunded over N10 billion to subscribers for failed airtime and data transactions. The refunds were made under a framework jointly developed by the NCC.
The initiative aimed to address complaints arising from unsuccessful airtime purchases due to network downtime, system failures, or human errors. The framework, operational since March 1, 2026, mandates refunds within 30 seconds for failed transactions.
NCC emphasized consumer protection and collaborated with the Central Bank of Nigeria (CBN) and other stakeholders to enforce service level agreements for prompt refunds.
Plus234Feed summary based on reporting from Legit NG. Read the original report below.
Read full article
Continue on Legit NG
Get the week in one email
Top stories, NPFL results, the naira — every Friday morning. Free, one email a week.
Related Stories
CBN and NCC Introduce Framework to Address Failed Airtime and Data Transactions in Nigeria
CBN and NCC Introduce Instant Refund Rules for Failed Airtime and Data Transactions
Nigerian Regulators Introduce New Framework for Automatic Refunds in Telecom Sector
NCC Probes Telecom Service Quality Post-Price Hikes
CBN and NCC to Launch Short Code for Bank Complaints in Nigeria
ALTON Praises NCC for N300bn USSD Debt Resolution
Get Plus234Feed on messaging apps
Same headlines, delivered where you already scroll.
