NCC Facilitates N10bn Refunds by Banks and Telcos to Nigerian Subscribers

The Nigerian Communications Commission (NCC) disclosed that mobile network operators (MNOs) and deposit money banks (DMBs) refunded over N10 billion to subscribers for failed airtime and data transactions. The refunds were made under a framework jointly developed by the NCC.

The initiative aimed to address complaints arising from unsuccessful airtime purchases due to network downtime, system failures, or human errors. The framework, operational since March 1, 2026, mandates refunds within 30 seconds for failed transactions.

NCC emphasized consumer protection and collaborated with the Central Bank of Nigeria (CBN) and other stakeholders to enforce service level agreements for prompt refunds.