UBA Launches 2025 Customer Service Week for Enhanced Banking Experience

United Bank Africa (UBA) has launched the 2025 Customer Service Week with a focus on enhancing customer experience through staff training and operational improvements. The week-long event aims to celebrate customers and improve service delivery across various touchpoints.

UBA plans to conduct workshops for small and medium enterprises, promote financial literacy, and host a national essay competition for secondary school students. The initiative seeks to build customer trust, address service challenges, and streamline internal processes for a better banking experience.

By prioritizing customer satisfaction and engagement, UBA aims to strengthen its position in the banking sector.