FCMB Advocates Responsible AI Adoption in Banking

FCMB is advocating for responsible artificial intelligence (AI) adoption within Nigeria's financial services sector, as discussed by Chief Technology Officer Bless Ehiz at the BusinessDay Fintech Summit 2026. Ehiz noted that AI is no longer a futuristic concept but is actively redefining banking operations, improving risk assessment, and enhancing fraud detection.

The bank aims to deliver hyper-personalized customer experiences by anticipating needs and responding in real-time. FCMB's approach to AI deployment is guided by the need to balance efficiency with trust and regulatory compliance.

The bank has achieved ISO 42001 certification, ensuring that its technological advancements align with ethical standards and human oversight. This strategy reflects a broader global trend among financial institutions to combine technological innovation with resilience, positioning AI at the center of business transformation and lifestyle changes while ensuring inclusivity in the financial ecosystem.