Industrialists Urged to Prioritize Customer Satisfaction

During a commemorative lecture in Ilorin marking the 35th anniversary of Lubcon Oil Limited, Professor Rahman Olarewaju Mustapha, a Professor of Business Administration and Entrepreneurship at Kwara State University, emphasized the importance of customer satisfaction for industrialists and business owners aiming for sustainable economic growth. He identified five major pillars necessary for building customer trust: quality assurance, reliable supply, technical support, innovation, and relationship management.

Mustapha noted that the evolving business environment requires companies to focus beyond just products and prices, as customers increasingly value their overall experience, trust, and relationships with businesses. Mr.

Adesoji Fagbemi, the Group Managing Director of Lubcon, reflected on the company's journey, expressing gratitude for its growth from humble beginnings to a respected brand, supported by determination, resilience, and innovation.