Nigerian Customers Can Challenge Unauthorized Bank Fees

Nigerian bank customers who notice unauthorized deductions from their accounts have the right to dispute these charges and request refunds if the deductions were wrongly taken. These deductions may manifest as fees, maintenance charges, or transactions that customers do not recognize.

The Central Bank of Nigeria (CBN) offers a formal complaints process for customers facing issues with banks. Customers should first establish the details of the disputed transaction, including the amount and date, and check their transaction history.

They should then contact their bank's customer service or visit a branch to lodge a complaint, providing relevant transaction details and requesting a reversal if applicable. If the bank does not resolve the issue within the specified timeframe, customers can escalate the complaint to the CBN's Consumer Protection Department.

The CBN states that complaints regarding excess charges and loans have a resolution period of up to 30 days.