Lagos State Consumer Protection Agency Launches Helpline

The Lagos State Consumer Protection Agency (LASCOPA) has introduced a toll-free helpline, 080 0005 2726, for residents to report issues related to fake, expired, and adulterated products, misleading advertisements, and poor services. Afolabi Solebo, General Manager and Chief Executive Officer of LASCOPA, encouraged residents to utilize this channel for formal complaints instead of relying on social media.

Complaints should be supported by verifiable evidence, such as receipts, invoices, photographs, and screenshots. The helpline addresses various consumer-related violations, including defective products and unfair business practices.

Solebo advised consumers to exercise caution when purchasing goods, especially online, and to verify sellers and product details. This initiative follows a warning issued in August regarding the reintroduction of expired products into the Lagos market with falsified dates.

Solebo emphasized that timely complaints would assist the agency in detecting violations and enforcing consumer protection measures.