HATMAN's Dr. Lilian Managwu Advocates for AI in Tourism
Dr. Lilian Managwu, President of the Hospitality and Tourism Management Association of Nigeria (HATMAN), addressed the impact of Artificial Intelligence (AI) and digital technologies on the hospitality and tourism sectors during the 20th International Conference and Annual General Meeting of HATMAN in Awka, Anambra State. The conference theme was "Artificial Intelligence and the Digital Agenda: Implications for Global Transformation in Hospitality and Tourism." Managwu highlighted that these technologies are reshaping business operations, customer engagement, and human capital development.
She clarified that AI serves supportive roles rather than replacing human jobs. Managwu urged the Nigerian government, industry operators, and academia to develop practical strategies for digital transformation, emphasizing that technology should enhance service quality and creativity.
She noted the potential benefits of these technologies for improving service delivery, strengthening tourism management, and creating employment opportunities in Nigeria's hospitality and tourism sectors.
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