MTN Nigeria Compensates Subscribers with Airtime Credits

MTN Nigeria has initiated a compensation program for its subscribers due to poor network service experienced in January 2026. Subscribers have started receiving airtime credits, with amounts varying significantly; some customers received N20, while others received up to N341.

The notification to subscribers indicated that the compensation was a response to regulatory directives requiring telecommunications operators to address complaints related to service quality and to comply with established standards. The exact criteria used to determine the compensation amounts have not been disclosed, and it remains unclear how many subscribers are affected by this initiative.

MTN Nigeria has committed to continuing investments in network upgrades to improve service quality across its network, aligning with regulatory requirements to enhance customer satisfaction.