MTN Nigeria to Compensate Subscribers for Service Issues

MTN Nigeria announced it will compensate subscribers affected by service shortfalls during the months of November, December, and January, in compliance with a directive from the Nigerian Communications Commission (NCC). This decision underscores MTN's commitment to consumer protection and service quality.

The company emphasized that every subscriber deserves a reliable, high-quality network experience. Compensation will be processed according to an applicable framework, and MTN confirmed its intention to implement this process.

Additionally, MTN plans to enhance its infrastructure through increased capital expenditure, aiming to upgrade network equipment and improve resilience against outages. The company is also collaborating with tower infrastructure partners to strengthen its network.

MTN has faced increased regulatory scrutiny due to service quality concerns, particularly as mobile data demand continues to surge in Nigeria. The NCC has intensified enforcement actions across the telecom sector to ensure improved digital connectivity.