MTN Launches Compensation Program for Subscribers in 2026

MTN has clarified that the airtime credits sent to subscribers are part of a quality-of-service compensation program mandated by the Nigerian Communications Commission (NCC) and the Federal Competition and Consumer Protection Commission (FCCPC). This initiative began on Sunday and addresses service disruptions experienced between February and April 2026.

Subscribers received varying amounts, from N20 to N1,436, leading to questions about the calculation method and eligibility. MTN stated that the N20 credit reflects the approved compensation for that subscriber and is not a response to data depletion claims.

Eligibility for compensation is not automatic; subscribers must be identified as having experienced qualifying service failures. The compensation amounts are based on individual spending patterns rather than a flat rate.

This is MTN's second compensation exercise under this policy, following a similar program in May 2026. Airtel has also started compensating customers for the same period, while the status of Globacom and T2mobile remains unclear.

The compensation does not address ongoing data depletion complaints.