NERC Reports 2,853 Complaints on Electricity Billing

In 2025, the Nigerian Electricity Regulatory Commission (NERC) documented a total of 8,305 complaints, with 2,853 related to outrageous electricity billing, representing 34.35% of the total. Other major concerns included metering issues (29.62%), service interruptions (14.82%), and disconnections (9.24%).

The report indicated that these four categories accounted for 88.03% of all complaints. NERC's Customer Complaint Units (CCUs) in Ikeja and Eko received the highest number of complaints, totaling 2,860, 1,794, and 1,387 cases, which corresponded to 34.44%, 21.60%, and 16.70% of total complaints, respectively.

Conversely, one distribution company (DisCo) recorded only 27 complaints, or 0.33% of the total. The resolution rate for complaints was 46.24%, with only 3,840 complaints resolved.

Additionally, electricity distribution companies collectively received 708,699 complaints, with Ibadan, Kano, and Yola DisCos receiving the highest volumes.