NERC Refunds N155M to Consumers for Overbilling Issues

The Nigerian Electricity Regulatory Commission (NERC) has refunded N155.84 million to power consumers in response to overbilling complaints, as detailed in its quarterly report released on Friday. The refunds were issued in tranches throughout 2025, with N32.21 million refunded in the first quarter, N40.22 million in the second quarter, N32.66 million in the third quarter, and N50.75 million in the fourth quarter.

The commission noted that billing disputes accounted for 29.37% of total complaints, with 4,169 complaints received in the first quarter alone, resulting in a resolution rate of 37.27%. The NERC is mandated to develop procedures for handling customer complaints under the Electricity Act 2023.

The report highlighted improvements in complaint resolution rates over the year, with the fourth quarter achieving a resolution rate of 76.96%. The commission aims to enhance oversight and enforcement mechanisms to ensure compliance among distribution companies.