ProvidusUnity Bank Engages Customers Post-Merger

ProvidusUnity Bank is actively engaging with customers following its merger to deepen relationships and enhance service quality. The bank has organized a series of customer engagement forums across Northern Nigeria, specifically in Kano, Sokoto, and Abuja, bringing together over 1,000 customers and prospective clients.

This initiative aims to introduce the new bank name while listening to customer needs and expectations from a larger institution. The discussions at these forums covered various topics, including credit, customer experience, digital banking, payments, trade services, and export financing.

Walter Akpani, the Managing Director and Chief Executive Officer of ProvidusUnity Bank, emphasized that the merger's scale must translate into better customer experiences and relevant solutions. The bank's vision is to be a trusted partner in the success of its customers, ensuring that the benefits of the merger are felt through improved services and support.