Retail Leaders Advocate Tech Adoption at Interswitch Summit

At a recent summit hosted by Interswitch, retail leaders convened to address operational inefficiencies and profit pressures affecting Nigeria's retail sector. The summit, themed "Modern Retail Playbook," aimed to foster collaboration among industry players to improve efficiency and adapt to changing consumer expectations.

Vice President of Sales and Account Management at Interswitch, Osaser Atohengh, emphasized the need for a unified approach to tackle industry challenges and enhance customer experience across both physical and digital retail channels. Keynote speaker Chidi Okoro from Lagos Business School highlighted the importance of innovation and data utilization in shaping the retail ecosystem.

Olawal Akanbi, Group Head of Growth Market at Interswitch, discussed the necessity of implementing insights gained from the forum to refine business strategies and adopt new technologies. David Emeh, Head of Business Development for West Africa at Interswitch, stressed the need for increased investment across the retail value chain to improve payment processes and inventory systems, ultimately driving efficiency and profitability in the sector.