SERVICOM Commends NDIC for Customer-Centric Innovations

On July 7, 2026, Helen Lawal, the Acting National Coordinator of SERVICOM, praised the Nigeria Deposit Insurance Corporation (NDIC) for its commitment to customer-centric innovations and public service excellence during an official visit to NDIC's headquarters in Abuja. Lawal emphasized that the quality of governance directly affects public institutions' ability to meet citizens' needs.

She presented the 2025 scorecard of NDIC's performance, commending the corporation for its major IT work plan and routine analysis of customer complaints, which contributed to NDIC receiving multiple awards from SERVICOM. Lawal urged NDIC to review its public service charter and recommended establishing a dedicated physical office space for customer interactions.

Thompson Oludar Sundai, the Managing Director and Chief Executive of NDIC, affirmed the corporation's commitment to its statutory mandate and highlighted its success in maintaining a 98.6% deposit coverage rate, resolving general inquiries within 24 to 48 hours, and ensuring timely payments to depositors following bank license revocations.