SERVICOM Launches Unit at NIPC to Enhance Service Quality

On July 9, 2026, SERVICOM inaugurated a unit within the Nigerian Investment Promotion Commission (NIPC) to enhance service quality and bridge the performance gap between government and citizens. Helen Lawal, the Acting National Coordinator and CEO of SERVICOM, commended NIPC management for their enthusiasm and noted that their commitment is vital for fostering a culture of continuous improvement in service delivery.

Lawal explained that SERVICOM aims to manage performance expectations and ensure quality contact services for stakeholders, including potential and existing investors. To achieve these goals, SERVICOM will coordinate efforts across public agencies, implement a quality service charter, and conduct customer satisfaction surveys.

Bashir Mukhtar, Director of Human Resources at NIPC, reiterated the importance of public service excellence and expressed appreciation for the support from Aisha Rimi, the Executive Secretary and CEO of NIPC. The event also marked the formal inauguration of a committee tasked with developing the NIPC service charter and enhancing service delivery principles.