FCMB Celebrates Customer Service Week 2025 with Innovation

First City Monument Bank (FCMB) celebrates Customer Service Week 2025 with a focus on innovation and personalized service delivery. The bank's theme, "Mission Possible," highlights its commitment to turning challenges into opportunities through innovative solutions and teamwork.

FCMB's Managing Director, Yemisi Edun, emphasized the importance of excellent service and recognized the dedication of customers and employees in driving the bank's success. The bank's Net Promoter Score (NPS) stood at 74% in August 2025, surpassing the industry average, with a notable increase in digital banking satisfaction.

FCMB's Executive Director, Felicia Obozuwa, expressed pride in the bank's ability to provide value-added solutions to customers and thanked them for their loyalty during the Customer Service Week celebrations.