FCMB Celebrates Customer Service Week with Innovation and Excellence

First City Monument Bank (FCMB) is celebrating Customer Service Week 2025 with a focus on innovation and personalized service. The theme "Mission Possible" highlights FCMB's commitment to providing excellent service and turning challenges into opportunities.

The bank's Net Promoter Score (NPS) stands at 74, surpassing the industry average, with digital banking NPS rising to 75. FCMB's Managing Director, Yemisi Edun, emphasized the importance of teamwork and customer dedication in achieving success.

During the celebration, FCMB executives visited branches to engage with customers and employees, expressing gratitude for their loyalty and contribution to the bank's achievements.