Unity Bank MD Commends Frontline Staff and Reinforces Commitment to Service Excellence

The Managing Director of Unity Bank Plc, Mr. Ebenezer Kolawole, lauded the bank's frontline staff for their dedication and resilience in delivering exceptional customer service. The bank reaffirmed its commitment to service excellence during the Customer Service Week 2025 celebrations themed "Mission Possible." Kolawole highlighted the importance of innovation and strengthening service culture, emphasizing the bank's investment in technology and people to redefine the customer journey.

Chief Customer Service Officer Elfrida Igebu stressed the significance of staff recognition and going above and beyond to meet diverse customer needs. Unity Bank remains a pioneer in customer service innovation, recently launching a multilingual USSD platform and enhancing its mobile banking app for customer convenience.