BEDC Electricity Plc Urges Staff to Embrace Ownership Culture
The management of BEDC Electricity Plc has called on its employees to cultivate a strong sense of ownership to drive the company's transformation. Engr. Jonathan Lawani, the Acting Managing-Director and Chief Executive Officer, made this statement during the Customer Service Week awards ceremony.
He urged customer care officers to take greater responsibility for resolving customer complaints and improving service delivery. Lawani stressed that individual commitment to a new work culture is essential for achieving the company's objectives.
He acknowledged the importance of understanding customer needs and proactively addressing complaints. Evelyn Gbiwen, the Head of Branding and Corporate Communications, highlighted the ceremony as a platform to recognize customer care officers' efforts and motivate them to maintain high service standards.
She reiterated that enhancing customer relations requires a collective commitment from both management and staff.
Plus234Feed summary based on reporting from Blueprint. Read the original report below.
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