NCC Orders Telecoms to Compensate Subscribers for Poor Service

The Nigerian Communications Commission (NCC) has issued a directive requiring telecommunications companies to compensate subscribers for inadequate network service. This compensation will take the form of airtime credits, calculated based on the average spending patterns of users in the local government areas where service failures occur.

Nnenna Ukoha, the head of public affairs at the NCC, stated that this measure is part of a broader regulatory philosophy focused on consumer protection. The NCC emphasizes that poor service quality adversely affects economic activities and public confidence in the telecommunications system.

The commission also plans to impose fines on tower companies that fail to improve infrastructure and network performance. The NCC will continue to deploy regulatory tools to promote transparency and ensure that subscribers receive the quality of service they deserve.

This initiative reflects the NCC's commitment to enhancing the resilience and capacity of telecommunications infrastructure to meet growing demands.