MTN Nigeria to Compensate Subscribers for Service Issues

MTN Nigeria announced plans to compensate subscribers impacted by poor network quality, responding to a directive from the Nigerian Communications Commission (NCC). The compensation will apply to customers in areas where service quality did not meet regulatory standards during the months of November, December, and January.

This initiative reflects MTN's commitment to improving customer experience across its network. The company confirmed compliance with the NCC's directive and emphasized its long-term focus on enhancing network reliability and reducing service disruptions.

MTN outlined plans to increase capital investment in infrastructure, including upgrading network equipment and strengthening resilience against outages. The company acknowledged broader industry challenges, including infrastructure limitations and external disruptions that continue to affect service delivery.

This move comes amid intensified regulatory oversight from the NCC, driven by rising concerns over service quality due to increased demand for data and voice services across Nigeria.