NCC Mandates Telecoms to Compensate Consumers for Failures

The Nigerian Communications Commission (NCC), under the leadership of Vice Chairman Aminu Maida, has implemented a new policy compelling telecommunications companies to compensate consumers for service failures. This policy, announced in a statement issued on Tuesday and signed by Dr.

Tobi Olanrewaju, represents a significant shift towards consumer-focused regulation. The policy ensures automatic compensation for subscribers without requiring them to lodge complaints, addressing the challenges faced by Nigerian consumers regarding service disruptions.

The advocacy group commended this decision, noting it sets a new standard for regulatory practices by monitoring service quality at the local government level. This approach aims to capture real user experiences rather than relying solely on national data.

The group also urged telecom operators to invest in network upgrades and embrace opportunities to rebuild consumer trust. They called for similar people-centered approaches from regulatory agencies to tackle systemic challenges across various sectors, reaffirming their support for ongoing reforms by the NCC to improve network performance across the country.