FrieslandCampina WAMCO Reinforces Consumer Commitment

FrieslandCampina WAMCO Nigeria PLC reaffirmed its commitment to consumers during Customer Service Week, themed "The Extra Mile." The company emphasized the importance of exceeding consumer expectations and continuously improving customer experience. Odukoya Oluwatobi, Customer Care Manager, stated that consumer care involves building lasting relationships and learning from consumer interactions.

The celebration at the company's head office included reflections on individual roles in enhancing consumer experience. Jide Sipe, Group Head of Brand Transformation and Digital Marketing at Bank of Industry, noted that the "Extra Mile" reflects care rather than distance.

Marketing Director Maureen Ifada challenged employees to embrace continuous improvement and higher standards. The company's commitment extends beyond providing dairy products, aiming to contribute to healthier communities by understanding and responding to the evolving needs of Nigerian consumers.