Naivas Supermarkets Halts FlexPay Transactions Amid Dispute
On March 6, 2026, Naivas supermarkets, Kenya’s largest retail chain, issued an internal memo to cease business with FlexPay, an instalment-payment platform that had operated within Naivas for five years. The memo instructed stores to stop accepting FlexPay transactions, halt customer onboarding, and remove promotional materials.
This immediate suspension was attributed to "ongoing operational challenges." FlexPay's lawyers stated that the partnership had processed over KES 3 billion ($23.1 million) in transactions. The dispute arose over a financial disagreement regarding KES 30 million ($231,000), with FlexPay alleging suspicious transactions exceeding KES 300 million ($2.3 million) involving Naivas employees.
The situation escalated to involve the Directorate of Criminal Investigation (DCI), indicating a serious breakdown in the relationship between the two companies.
Plus234Feed summary based on reporting from TechCabal. Read the original report below.
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