LASERC Launches Panels to Address Electricity Complaints

The Lagos State Electricity Regulatory Commission (LASERC) has created Electricity Complaints Resolution Panels aimed at resolving disputes between electricity consumers and service providers in Lagos State. This initiative was announced in a statement on Thursday.

The panels will offer a structured channel for consumers to seek redress on issues such as billing accuracy, metering, and operational deficiencies. LASERC stated that the panels are part of efforts to enhance consumer protection and establish a formal dispute resolution mechanism.

The panels will consist of professionals with expertise in various fields, excluding employees from electricity distribution companies and LASERC to maintain independence. The inaugural hearings are set for November 4 and 5, 2026, at the Lagos Chamber of Commerce and Industry premises in Victoria Island and Alausa, Ikeja, focusing on unresolved complaints from Eko Power Ltd and IEEL.

LASERC reported that billing-related complaints constituted about 48% of grievances received, emphasizing the need for improved consumer protection.