LASCOPA Resolves 528 Complaints Against Ikeja Electric

The Lagos State Consumer Protection Agency (LASCOPA) resolved 528 consumer complaints against Ikeja Electric Distribution Company (IKEDC), resulting in credit adjustments and refunds totaling N26,243,758.75 between January and September 2026. LASCOPA received 556 complaints during this period, achieving a resolution rate of approximately 95%.

Afolabi Solebo, General Manager and Chief Executive Officer of LASCOPA, reaffirmed the agency's commitment to fairness, accountability, and improved service delivery in the electricity distribution sector. Yusuf Musiliu, Head of LASCOPA’s Complaints and Mediation Department, explained that the agency analyzes complaints submitted through online and offline channels.

LASCOPA holds monthly stakeholders' parley sessions with Ikeja Electric, allowing consumers to discuss grievances directly with the company. The agency urged consumers to provide necessary documentation when submitting complaints to facilitate timely resolutions.

LASCOPA continues to promote consumer protection and accountability among service providers in Lagos State.