MTN Faces Customer Backlash Over Major Network Outage
On Thursday, subscribers of MTN in Lagos, Oyo, Rivers, Delta states, and the Federal Capital Territory (FCT) experienced significant network disruptions lasting over five hours. Customers reported issues such as interrupted communications, failed transactions, and business losses, leading to widespread complaints on social media.
MTN acknowledged the disruption, stating that some services might be temporarily unavailable and that engineers were working to restore connectivity. Despite this assurance, customer concerns persisted, particularly regarding the impact on daily activities and the demand for compensation for affected FibreX subscribers.
The Nigerian Communications Commission (NCC) noted the outage through its incident-reporting platform but did not specify the extent of the disruption for individual subscribers. The incident underscores the increasing reliance of Nigerians on telecommunications for various economic activities, raising concerns about service quality and communication during outages.
Plus234Feed summary based on reporting from Legit.ng. Read the original report below.
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