MTN Nigeria Addresses Data Billing Concerns in Lagos

MTN Nigeria held a public trial in Lagos on Saturday to address ongoing consumer concerns regarding data billing practices. Tobe Okigbo, Chief Corporate Services Officer, stated that the initiative was designed to allow independent examination of data consumption and billing systems to identify genuine issues and misconceptions.

This approach follows previous complaints about unauthorized deductions for services. Mike Ndukw, General Manager of Network Quality, explained that data consumption often increases due to high-definition video streaming and background applications, which can lead to unexpected data usage.

He emphasized that MTN's billing process is subject to audits by the Nigerian Communications Commission and adheres to global standards. Asura Mshelia, General Manager of Network Services, noted that network quality is affected by factors such as congestion and vandalism, which have led to numerous attacks on telecom infrastructure.

MTN aims to improve transparency and strengthen trust with its subscribers through this engagement.