NCC Orders Telecom Operators to Compensate Subscribers

The Nigerian Communications Commission (NCC), through a statement issued by Daniel Tyokua, the head of the Public Affairs Department, has ordered mobile network operators (MNOs) to compensate subscribers whose network quality falls below specified targets in certain locations. This directive is part of the NCC's broader regulatory philosophy to place consumers at the center of Nigeria's telecommunications ecosystem.

The commission asserts that subscribers should not bear the full burden of service disruptions that fail to meet prescribed standards. Compensation will be calculated based on subscribers' average spending patterns and will be provided in the form of airtime credits.

The NCC emphasizes that mobile network operators must adhere to key performance indicators (KPIs) and will face financial penalties for poor service quality. The commission aims to strengthen accountability within the industry and ensure that every subscriber receives the quality service they deserve, thereby enhancing the telecommunications sector's capacity to support Nigeria's digital future.