NCAA Orders Air Peace to Compensate Delayed Passengers
The Nigeria Civil Aviation Authority (NCAA) has mandated Air Peace to compensate passengers affected by a delayed Lagos-Enugu flight on Monday. A preliminary investigation revealed that the airline sent incorrect notifications to passengers.
Human rights activist and lawyer Inibehe Effiong, who was affected by the delay, stated that he arrived at Murtala Muhammed Airport at 5:50 am for a 6:45 am flight but was informed of a delay until 4:50 pm, causing him to miss a scheduled court appearance in Enugu State. Effiong expressed concerns over Air Peace's customer service, claiming the airline took passengers for granted.
NCAA's Director of Public Affairs and Consumer Protection, Michael Achimugu, responded to Effiong's claims, stating that the NCAA cannot predict disruptions and must be informed after they occur. Achimugu confirmed that the notification sent to passengers was erroneous, as confirmed by the airline's management.
Plus234Feed summary based on reporting from Daily Trust. Read the original report below.
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