NCC Orders Compensation for Poor Network Service Quality

The Nigerian Communications Commission (NCC) has issued a directive requiring mobile network operators (MNOs) to compensate subscribers who experience service quality below specified targets within designated locations. This announcement was made public on a Sunday by the NCC's Head of Public Affairs, Ukoha.

The commission emphasized that consumers should not bear the full burden of service disruptions when operators fail to meet prescribed service delivery standards. Ukoha explained that the directive is expected to complement ongoing efforts to strengthen service quality monitoring and enforce performance standards mandated by the NCC.

The statement also highlighted the responsibility of tower companies to maintain critical infrastructure quality to ensure effective service delivery. This initiative aims to enhance consumer protection and improve overall service standards in the telecommunications sector.