NCC Orders Telecom Operators to Compensate Subscribers

The Nigerian Communications Commission (NCC) has directed mobile network operators (MNOs) to compensate subscribers who experience poor service quality that falls below specified targets. Nnenna Ukoha, the head of the Public Affairs Department at NCC, stated that subscribers should not bear the full burden of service disruptions.

The compensation will be provided in the form of airtime credits, calculated based on subscribers' average spending patterns within the local government area where the service failure occurs. This directive aligns with the NCC's broader regulatory philosophy of placing consumers at the center of Nigeria's telecommunications ecosystem.

Poor service quality affects economic activities and public confidence in the telecommunications system. The NCC is committed to strengthening service quality monitoring and enforcement of performance standards.

Additionally, the commission mandates infrastructure investment from tower companies to improve service delivery. The NCC will continue to reinforce operators' obligations to invest in network resilience and capacity expansion to meet growing demand.