NCC Set to Launch ‘Quality of Experience’ Portal to Improve Telecom Services Nationwide

The Nigerian Communications Commission (NCC) is set to launch a 'Quality of Experience' (QoE) portal to improve telecom services nationwide. The move comes in response to subscriber demands for better service, especially after a recent 50% price hike.

NCC's Executive Chief Executive Officer, Aminu Maida, announced the plan during an interactive session, highlighting the portal's role in increasing regulation, transparency, and customer confidence. The QoE portal, to be launched in September, will allow users to monitor mobile network performance and determine if operators are meeting service requirements.

The NCC also emphasized the importance of governance reform, cybersecurity, and consumer protection in the telecom sector. Noncompliance with the new regulations could result in penalties, license suspension, or even management changes.

The NCC aims to address service outages, cyber threats, and infrastructure protection to ensure quality service for millions of Nigerians.