NERC Enhances Complaint Resolution Skills in Training

The Nigerian Electricity Regulatory Commission (NERC) has successfully concluded a three-day capacity-building program for members of its Forum Offices across Nigeria. The training, themed “Strengthening Forum Members in Delivering Quality Rulings and Resolution of Complaints,” aimed to enhance the ability of forum members to adjudicate customer complaints and resolve disputes in the Nigerian Electricity Supply Industry (NESI).

Dr. Musiliu Oseni, Chairman of NERC, represented by Mr. Abba Terab, Director of the Economic Regulation Division, welcomed participants and commended their commitment to consumer rights and improved service delivery by Electricity Distribution Companies (Discos). He emphasized the importance of ongoing training to keep forum members informed about developments in the electricity market and legal frameworks.

Additionally, NERC Commissioner for Stakeholder Management Division, Mrs. Aisha Mahmud, represented by Mrs. Regina Osuagwu, acknowledged the invaluable contributions of Forum Members to NERC and electricity consumers, highlighting the need for continuous training due to significant reforms in the electricity sector.