PalmPay Alerts Customers to Online Scam Risks

PalmPay has warned its customers about fraudsters impersonating its customer service representatives to steal confidential information and conduct fraudulent transactions. The advisory, issued following Customer Service Week, emphasizes that users should only seek assistance through official customer support channels for transaction disputes, account access recovery, or service-related inquiries.

The company highlighted that scammers may use phone calls, messaging platforms, and social media to pose as customer service agents, often promising fake rewards or claiming they need account details to resolve complaints. PalmPay urged customers to never disclose one-time passwords, PINs, passwords, or verification codes.

Merchants were also advised to verify payments through official transaction records before releasing goods or services. The company encouraged users to utilize security features in the PalmPay app's Security Center and to report suspicious activities promptly.

This advisory is part of the ongoing PalmPay Dey For You campaign aimed at enhancing customer awareness and promoting safer digital financial transactions.