Consumer Group Applauds NCC, CBN for New Framework to Protect Telecom Users

The Consumer Rights Advocacy Group (CDJCR) lauds the Nigerian Communications Commission (NCC) and Central Bank of Nigeria (CBN) for their collaborative effort in introducing a new framework to tackle challenges faced by Nigerian telecom users. The initiative aims to restore public confidence in the nation's digital payment system, addressing issues like lost recharges and unresolved transactions.

CDJCR emphasizes the importance of regulatory synergy between NCC and CBN to provide practical solutions in Nigeria's rapidly expanding digital landscape. The framework includes clear timelines, transparent processes, and enforcement mechanisms to hold telecom and financial operators accountable.