SERVICOM Advocates Service Excellence at NEMSA Headquarters

On September 9, 2026, Mrs. Helen Lawal, the Acting National Coordinator and Chief Executive Officer of SERVICOM, visited the Nigerian Electricity Management Services Agency (NEMSA) headquarters in Abuja. The visit aimed to strengthen NEMSA’s internal SERVICOM structures and enhance service delivery to the Nigerian public.

Mrs. Lawal stated that good governance is measured by the quality, timeliness, and accountability of public services. She highlighted NEMSA’s critical role in ensuring safety and quality standards in electrical services.

During her address, she urged NEMSA to review and publicize its Service Charter, which outlines measurable turnaround times for services. She commended NEMSA for achieving an 80.79% score on the 2025 SERVICOM Scorecard and proposed a strategic roadmap for further improvement, including budgetary support for NEMSA’s SERVICOM Unit and participation in the upcoming 2026 Customer Service Week.

Eng. Olusegun Adesayo, Managing Director/CEO of NEMSA, was recognized as a SERVICOM Champion during the visit.