SERVICOM's Helen Lawal Promotes Customer Service Excellence
On October 6, 2026, Mrs. Helen Lawal, the Acting National Coordinator and Chief Executive Officer of SERVICOM, continued her tour for the 2026 International Customer Service Week by visiting the Nigerian Airspace Management Agency (NAMA), the Federal Road Safety Corps (FRSC), and the Nigeria Civil Aviation Authority (NCAA). She urged staff and management to adopt a culture of “going the extra mile” in public service delivery.
The celebration, occurring from October 5 to 9, 2026, is themed “THE EXTRA MILE,” which underscores the significance of exceeding customer expectations. Mrs. Lawal praised the leadership of the agencies for their commitment to citizen-focused service delivery and recognized the importance of frontline staff.
She highlighted various innovations, including free public Wi-Fi at major airports and QR codes for customer feedback, as part of efforts to enhance service delivery. The theme aligns with SERVICOM’s mandate to promote service excellence, integrity, and accountability in Nigeria’s public sector.
Plus234Feed summary based on reporting from Federal Ministry of Information. Read the original report below.
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