SERVICOM Advocates for Improved Aviation Service Standards

On September 3, 2026, Mrs. Helen Lawal, the Acting National Coordinator and Chief Executive Officer of SERVICOM, visited the Federal Ministry of Aviation and Aerospace Development in Abuja. During her visit, she called for the reinforcement of operational standards and executive support for service initiatives to improve citizen-centered public administration in the aviation sector.

Mrs. Lawal emphasized that effective governance is measured by an institution's responsiveness to public needs, stating, "Government is about the people." She highlighted the need for collaboration with Ministries, Departments, and Agencies (MDAs) to optimize administrative workflows, particularly in processing operational licenses and airline permits. Key recommendations included establishing a budget line for service improvement initiatives and holding quarterly inter-agency meetings to address operational bottlenecks.

She also stressed the importance of the Ministry’s Service Charter in managing public expectations and ensuring seamless service execution. Mrs. Lawal commended the Ministry’s achievements on its 2025 scorecard and urged for sustained professional development through training organized by the SERVICOM Institute.