SERVICOM Calls for Citizen-Centered Service Delivery

On Thursday, the SERVICOM Office of the Presidency called on Ministries, Departments, and Agencies (MDAs) to prioritize citizen-centered service delivery during the Second Quarter Charter Performance Report meeting held in Abuja. Mrs. Helen Lawal, the acting national coordinator of SERVICOM, stated that the quarterly engagement is crucial for promoting accountability, transparency, and continuous improvement within government institutions.

She welcomed attendees to the meeting, highlighting that it serves not only as a reporting exercise but also as a platform for reflection on performance, sharing experiences, identifying challenges, and developing practical solutions to enhance service delivery. The review focused on four critical result areas: Work Plan Implementation, Charter Performance, Customer Satisfaction Survey, and Complaint Handling.

Mrs. Lawal emphasized that these areas are key performance indicators that measure how well institutions fulfill their service commitments to citizens, with the Service Charter representing a public promise and feedback mechanisms essential for driving improvement.