MTN Nigeria Addresses Data Consumption Concerns

MTN Nigeria has addressed concerns regarding rapid data depletion among its consumers, denying allegations of data theft. Mike Ndukwe, the General Manager of Network Performance, explained that high-resolution video streaming, automatic downloads, and background applications contribute significantly to data consumption.

He emphasized that users often unknowingly use substantial data through smartphone settings and applications that operate without active browsing. Ndukwe advised customers to optimize their phone settings, such as disabling automatic downloads and reducing streaming resolution, to manage their data usage better.

David Ogunsola, the General Manager of IT Operations, noted discrepancies between consumer data measurements and the company's calculations, attributing this to different measurement methods and network technology. Karl Toriola, the CEO of MTN Nigeria, highlighted the high costs associated with power and site maintenance, which impact service delivery.