FCSC Encourages Staff to Enhance Service Delivery Standards

The Federal Civil Service Commission (FCSC) has called on its staff to prioritize professionalism, discipline, and excellence in service delivery to enhance public confidence in government institutions. This charge was made by the Director Overseeing the Office of the Permanent Secretary (DOOPS), Dahiru Mohammed Lawal, during the commission's celebration of the 2026 Customer Service Week in Abuja on Tuesday.

The event, themed “Extra Mile,” focused on the necessity for public servants to exceed their routine responsibilities to deliver timely, efficient, and quality services. Lawal emphasized that effective service delivery is crucial for organizational success and urged staff to perform their duties with integrity and a strong sense of responsibility.

Dr. Ben Olofu, the Team Leader, noted that the week serves to recognize employees who excel in customer service. He stressed that excellent service is a collective responsibility requiring teamwork and innovation.

The commission encouraged staff to adopt going the extra mile as a daily standard rather than a one-time activity.